Policies

Refund & Cancellation Policy

Last updated: October 18, 2026

We keep classes small, so every seat matters. Here's how refunds and cancellations work.

If you cancel

48 hours or more before class: Full refund, or a free move to another date.
Less than 48 hours before class: No refund, but you can reschedule once, free, to another date within 3 months.
No-show: No refund. You can still reschedule once, free, to another date within 3 months.
Arriving late: If you're more than 15 minutes late, you may need to reschedule, because required class time and safety briefings can't be skipped. This counts as a late cancellation.
Sending someone else: You can send a substitute in your place. Email us their name before class. They must meet the class requirements (for example, SSF students need their own Firearms Safety Course Eligibility Card).

If we cancel because of weather, a range closure, instructor illness or low enrollment, you choose: a full refund or a free move to another date.
We aren't responsible for travel or other costs.

Anyone removed from class for a safety violation doesn't receive a refund and isn't eligible for a free retake.

The CPW course record fee ($52) and your county sheriff's fee are paid to those agencies, not to us, and we can't refund them.
If you book the Basic (4 hr) course and turn out not to be eligible (for example, your hunter education can't be verified in CPW's records), you can move to the Extended (12 hr) course by paying the price difference, or get a full refund of your class fee.
Extended (12 hr) course: both days are required. If you miss part of the course, you can make up the missed portion at the next available session at no charge. We don't give partial refunds.

Please give at least 48 hours' notice to cancel or reschedule.
With less than 48 hours' notice, there's no refund, but you can reschedule once for free.

Email straightshotsolutionsllc@gmail.com with your name, class and date.
Payments are processed by Stripe. Refunds go back to your original card, and usually show up within 5–10 business days.